Frequently asked questions to help you buy a voucher, a gift box or an item - CHATEAU SAINT ROUX
Are gift boxes sent immediately after purchase?
Château Saint-Roux gift boxes are sent immediately after purchase in digital format, allowing you to offer them to your loved ones without delay. chateausaintroux.secretbox.fr
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website chateausaintroux.secretbox.fr. For an immersive experience, you can also visit the Château Saint-Roux establishment in the Var, where you can discover our vineyard and activities before choosing your gift box.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can have the gift check delivered directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order on our site chateausaintroux.secretbox.fr.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose the delivery method for your gift box when finalizing your order on our website chateausaintroux.secretbox.fr. Opt for email delivery, mail delivery, or in-store pickup according to your preferences.
Can I buy multiple gift boxes online for different people?
You can absolutely purchase multiple gift boxes online on our website chateausaintroux.secretbox.fr for different recipients. Each box will be personalized according to your instructions, allowing everyone to enjoy a unique experience at Château Saint-Roux.
How do I create a group fund and invite people?
To create a kitty and offer a stay at Château Saint-Roux, select the dedicated option during your online purchase on chateausaintroux.secretbox.fr. You can then invite participants by email or link sharing, and customize your box according to your wishes.
How can I choose the amount for a gift card?
Château Saint-Roux gift boxes offer predetermined amounts to make your choice easier. You can select the option that fits your budget from the available boxes, such as the Échappée Champêtre at 250 € or the Découverte Œnologique at 360 €, and customize your gift as you wish at chateausaintroux.secretbox.fr.
How can I log in to my account?
To access your account on chateausaintroux.secretbox.fr, use your email address and password on the login page. If you have forgotten your password, you can reset it using the dedicated option.
How can I empty my cart?
To empty your gift box basket, click on the basket icon at the top right of the page, then on the 'Empty Basket' button on our site chateausaintroux.secretbox.fr.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time. They will all be included in your order on our site chateausaintroux.secretbox.fr.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option on our site chateausaintroux.secretbox.fr.
How do I purchase or give a gift box?
To offer a Château Saint-Roux gift box, select your box, add it to your cart, and personalize it with a message before finalizing your order. The lucky recipient can then book their dates directly with the establishment at chateausaintroux.secretbox.fr.
Can we give a gift certificate and let the recipient choose the experience?
Absolutely, our Château Saint-Roux gift boxes allow the recipient to choose from our experiences, such as a night in a double room or a lunch with a view of the vineyards. They can book their dates directly with our establishment at chateausaintroux.secretbox.fr.
Can I modify or cancel my order?
Modifications or cancellations of your order depend on the specific conditions of each gift box. At chateausaintroux.secretbox.fr, you benefit from flexible booking to fully enjoy your stay.
Is the gift box customer service reachable by email?
You can email us with any questions about your gift box. Our team is committed to responding within 48 business hours for a personalized experience at chateausaintroux.secretbox.fr.
Is the gift box customer service reachable by phone?
The customer service of chateausaintroux.secretbox.fr is reachable by phone from Monday to Friday, between 9 AM and 6 PM. You can also send us an email or use our online form for any questions regarding your gift box.
Can I check the status of my gift box online?
You can check the status of your gift box online via your personal space on our website chateausaintroux.secretbox.fr. Log in with the credentials received at the time of purchase to access this information.
Is there an online chat available for questions about gift boxes?
An online chat service is available on our website to answer your questions about the chateausaintroux.secretbox.fr gift boxes.
Is there a dedicated customer service for gift boxes?
A dedicated customer service is at your disposal for any questions regarding your Château Saint-Roux gift box. You can benefit from personalized assistance for using your gift box at chateausaintroux.secretbox.fr.
Is there a dedicated FAQ for gift boxes?
Here you will find answers to your questions about using your Château Saint-Roux gift box. This guide explains how to enjoy your stay, meals, and activities offered, as well as the validity of your gift box. Make the most of your experience at chateausaintroux.secretbox.fr.
Is spa access included in my gift box?
Access to the spa is not included in the Château Saint-Roux gift boxes. To enjoy this service, you can book it as an add-on during your stay at our establishment chateausaintroux.secretbox.fr.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a Château Saint-Roux gift box enjoys the same services as other customers, according to the reservation conditions of the establishment chateausaintroux.secretbox.fr.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed in the information booklet that comes with it. You will find the activities offered, such as the wine discovery or lunch with a view of the vineyards, as well as the reservation details for your stay at Château Saint-Roux chateausaintroux.secretbox.fr.
Is parking included in my gift box?
The gift box you received for Château Saint-Roux does not include parking. You will be able to park on site by paying directly to the establishment chateausaintroux.secretbox.fr.
Is breakfast included in my gift box?
The breakfast buffet is included in the 'Rustic Getaway' and 'Wine Discovery' gift boxes from Château Saint-Roux. Check the services included in your gift box to confirm its inclusion at chateausaintroux.secretbox.fr.
Is special attention given to the recipient of a gift box?
Château Saint-Roux, a winery in Var, pays special attention to gift box recipients. You will enjoy a unique getaway with varied activities and an authentic organic experience. Specific terms are detailed during your reservation at our establishment chateausaintroux.secretbox.fr.
Is a welcome drink included in my gift box?
Your gift box at Château Saint-Roux includes a welcome drink to greet you during your stay. Fully enjoy your experience at our establishment chateausaintroux.secretbox.fr.
Should we bring towels to the Spa?
The towels are provided by the Château Saint-Roux establishment. Therefore, you do not need to bring any during your visit to the spa at our establishment chateausaintroux.secretbox.fr.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can certainly purchase multiple gift boxes for your employees and customize them according to your preferences. Our gift boxes are available online with customization options, and you benefit from the best price by purchasing directly from chateausaintroux.secretbox.fr.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly in digital or paper format. The boxes are customizable and sent immediately in digital format, or in paper format according to your choice, with secure payment at chateausaintroux.secretbox.fr.
Do you offer preferential rates for bulk purchases?
Volume discounts are available for bulk purchases of gift boxes, with a customized quote based on the ordered volume at chateausaintroux.secretbox.fr.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer advantageous and customized solutions for employee committees, with preferential rates and customization options tailored to your needs, at our establishment chateausaintroux.secretbox.fr.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, you can update the details online when placing your order. The new information will be taken into account for the sending of your chateausaintroux.secretbox.fr gift box.
How can I leave a review for my gift box?
You can share your experience by leaving a review on our customer space. At chateausaintroux.secretbox.fr, your feedback is valuable to help us improve our services.
How can I contact the store?
All the necessary information regarding your gift box can be found directly on our website. Opening hours and contact details are specified on the page of our establishment chateausaintroux.secretbox.fr.
Is there a dress code for the gift box?
Château Saint-Roux, located in Var, does not have any specific dress code. You can enjoy your stay in complete relaxation, whether it's for lunch with a view of the vineyards or an overnight stay in a double room, at our establishment chateausaintroux.secretbox.fr.
From what age can I get a treatment?
The minimum age to receive a treatment varies depending on the services offered by our establishment chateausaintroux.secretbox.fr.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, a reservation is required at Château Saint-Roux. The beneficiary can book their dates directly with the establishment at chateausaintroux.secretbox.fr.
How can one access the hotel from the airport?
To access Château Saint-Roux from the airport, you can plan for a journey of approximately 1 hour from Nice or Marseille. The establishment is located near the A8 highway exit at Le Luc en Provence, in Cannet des Maures, in the Var department, in Provence-Alpes-Côte d'Azur.
Is the establishment accessible to people with reduced mobility?
Accessibility for people with reduced mobility depends on the facilities of our establishment chateausaintroux.secretbox.fr.
Are pets allowed in the establishment?
Pets are allowed at Château Saint-Roux, a winery in Var, for stays in harmony with nature, at our establishment chateausaintroux.secretbox.fr.
Where can I find the menus?
The menus are available on the detailed sheet of each gift box or directly on the Château Saint-Roux establishment's website. You will find options such as the 'Saint-Roux' menu for a 3-course lunch or dinner, depending on the gift box chosen at chateausaintroux.secretbox.fr.
What are the hours of operation?
The opening hours of Château Saint-Roux vary depending on the activities and services. Located in the Var, one hour from Nice and Marseille, it is accessible via the A8 motorway, exit Le Luc en Provence, Cannet des Maures. To make the most of your stay, you can discover the activities offered directly on the website chateausaintroux.secretbox.fr.
Is there parking available near the establishment?
Château Saint-Roux, located in the heart of Provence, has a nearby parking lot to make your stay more convenient. This way, you can fully enjoy your getaway at our establishment chateausaintroux.secretbox.fr.
What are the delivery methods for gift boxes/vouchers?
The gift boxes from Château Saint-Roux can be sent immediately by email or by mail according to your preference. You receive a personalized box with all your wishes, at the best price and with secure payment. Take advantage of digital delivery for instant delivery at chateausaintroux.secretbox.fr.
Is postal delivery offered?
Yes, we offer postal delivery of our gift boxes. The delivery times and conditions vary depending on the establishment chosen, but you can opt for immediate digital delivery at chateausaintroux.secretbox.fr.
In addition to gift boxes, is it possible to order or have items delivered?
We offer only gift boxes for stays and experiences at Château Saint-Roux, a vineyard estate in Var. For additional items, the conditions are specified at the time of purchase on our website chateausaintroux.secretbox.fr.
Is the gift box available in physical format?
You can choose between a physical or digital gift box to offer a unique experience at Château Saint-Roux. The box is available in digital format for immediate delivery, or in physical format according to your preferences, at our establishment chateausaintroux.secretbox.fr.
Is the box presented in a neat packaging?
Our gift boxes are presented in an elegant and careful packaging, for a successful gifting experience at chateausaintroux.secretbox.fr.
Is the gift box available in a digital format (e-gift box)?
Yes, you can offer a digital gift box for Château Saint-Roux. The recipient will receive their box by email, allowing them to enjoy their gift immediately at our establishment chateausaintroux.secretbox.fr.
Can the gift box be sent directly to the recipient?
Yes, you can have the box delivered directly to the recipient when placing your order on our website chateausaintroux.secretbox.fr. Shipping costs vary depending on the options chosen.
Do you deliver gift boxes internationally?
We offer international shipping of our gift boxes. Shipping costs and delivery times vary depending on the destination, with immediate digital delivery for optimal flexibility at chateausaintroux.secretbox.fr.
What are the delivery times for gift boxes by mail?
The delivery times for your gift boxes by post are 3 to 5 business days, depending on your place of residence. You can also choose immediate digital delivery for instant delivery at chateausaintroux.secretbox.fr.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. The Château Saint-Roux gift boxes are sent immediately in digital format, allowing you to customize them as you wish. The reservation deadlines depend on the availability of the establishment chateausaintroux.secretbox.fr.
Is express delivery available?
The express delivery of your gift box depends on the options available at the time of your order. You can choose and customize your box according to your wishes at chateausaintroux.secretbox.fr.
How can I track my order?
You can track your order by logging into your account on our website chateausaintroux.secretbox.fr. The reservation and usage conditions for your gift box are also detailed there.
Can I receive my gift box by email or mail?
You can receive your gift box by email or by mail according to your preference. Digital delivery is immediate, while mail delivery follows standard postal times. At chateausaintroux.secretbox.fr, you choose the delivery method that suits you best during your order.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by post is usually 2 to 3 business days. You will receive your gift box directly at the address you provided during your order on chateausaintroux.secretbox.fr.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation at Château Saint-Roux, your gift box remains valid. You can use it for a new reservation according to the conditions of our establishment chateausaintroux.secretbox.fr.
Can my gift box be extended if not used?
The extension of your gift box depends on the establishment's conditions. For your chateausaintroux.secretbox.fr gift box, you can enjoy a night in a classic double room, a buffet breakfast, and various activities such as a wine tasting or a lunch with a view of the vineyards.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the conditions of our establishment Château Saint-Roux. You can book your dates directly with us to fully enjoy your experience chateausaintroux.secretbox.fr.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box at Château Saint-Roux depends on the conditions specified at the time of purchase. These conditions apply to our establishment chateausaintroux.secretbox.fr.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the availability and reservation conditions of our establishment chateausaintroux.secretbox.fr.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations with a gift box depends on the conditions of the establishment chateausaintroux.secretbox.fr. These conditions are specified at the time of your reservation to ensure a transparent and surprise-free booking experience.
Is it possible to reschedule without fees with a gift box?
The date change is possible according to the reservation conditions of your gift box at Château Saint-Roux, a winery in Var, located in the heart of Provence. You can enjoy your stay in this getaway spot, one hour from Nice and Marseille, by adjusting your reservation dates according to your wishes at chateausaintroux.secretbox.fr.
Can I convert my gift box into a gift card?
The Château Saint-Roux gift boxes cannot be converted into gift certificates. You can use them to book an experience at our establishment chateausaintroux.secretbox.fr.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
Yes, we offer special gift boxes for events like Valentine's Day, Christmas, or weddings. Discover our online selection to offer a unique experience at Château Saint-Roux, a winery in Var, and enjoy the various activities of our establishment chateausaintroux.secretbox.fr.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift boxes suitable for various occasions, including birthdays, gatherings with friends or groups, at Château Saint-Roux. You will find unique experiences for unforgettable moments, such as double room nights, meals with a view of the vineyards, or wine-related activities, at our establishment chateausaintroux.secretbox.fr.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes offered by chateausaintroux.secretbox.fr are official and guaranteed without intermediaries. You thus benefit from the best rate by purchasing directly from the establishment, with secure payment and immediate digital delivery.
Are the services included in the gift boxes identical to those consumed on site?
The services included in the Château Saint-Roux gift boxes correspond to those offered by the establishment, such as an overnight stay in a double room, a buffet breakfast, or a lunch with a view of the vineyards. Specific details are available directly on our website chateausaintroux.secretbox.fr.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The exchange of one service for another depends on availability and the specific conditions of each gift box. The services offered by our establishment chateausaintroux.secretbox.fr include overnight stays in rooms, meals, as well as olfactory activities and wine tastings.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible for the purchase of a gift box at chateausaintroux.secretbox.fr. You benefit from secure payment directly to the establishment, with immediate sending of your box in digital version.
Is online payment secure?
Online payment on our website is secure to ensure the protection of your banking data. This way, you can shop with complete peace of mind at chateausaintroux.secretbox.fr.
Is payment via group or shared payment possible?
Payment via group funding or shared payment is not available at the moment. You can pay for your gift box by credit card, bank transfer, or PayPal when placing your order on our website chateausaintroux.secretbox.fr.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique experience at Château Saint-Roux, a winery in Var. Each box allows you to enjoy an overnight stay, a meal, or an activity at our establishment chateausaintroux.secretbox.fr.
Is it possible to pay in installments?
The pay-in-installments option is not available for the gift boxes from our establishment chateausaintroux.secretbox.fr.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. You benefit from secure payment directly to the establishment chateausaintroux.secretbox.fr.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative order for their gift box purchases at chateausaintroux.secretbox.fr.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
All payments made on our site chateausaintroux.secretbox.fr are secured by a certified service provider compliant with PCI DSS standards, ensuring the protection of your banking data.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your customer account on our website chateausaintroux.secretbox.fr. The general terms and conditions for purchasing and using gift boxes are also available there for your information.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
For your gift box purchase, you can pay by credit card, PayPal, Apple Pay, or Google Pay. The payment is secure and you get the best rate directly from our establishment chateausaintroux.secretbox.fr.
Can I receive an invoice after my purchase?
You will receive an invoice by email after your purchase at chateausaintroux.secretbox.fr. You can also find it in your customer account on our website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure and goes directly to the establishment chateausaintroux.secretbox.fr.
Can a promotional code be used?
You can use a promotional code when purchasing a gift box on our site chateausaintroux.secretbox.fr. Make sure to check its validity and terms of use during your order.
What payment methods are accepted for purchasing a gift box?
For the purchase of your gift box, we accept payments by credit card, PayPal, and bank transfer. You benefit from a secure payment directly with our establishment chateausaintroux.secretbox.fr.
Do you accept vacation checks?
We accept vacation vouchers for the purchase of our gift boxes, according to the conditions of the Château Saint-Roux establishment. You can pay directly online when placing your order on our website chateausaintroux.secretbox.fr.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box when placing your order on chateausaintroux.secretbox.fr. This message will then be included with the box for a unique and thoughtful touch.
Can we add options to your gift box offers?
The Château Saint-Roux gift boxes can be personalized according to your wishes, with various options depending on the formulas. For example, you can add an olfactory activity or a lunch with a view of the vineyards. All possibilities are detailed in the descriptions of the boxes, for a custom experience at chateausaintroux.secretbox.fr.
Do you offer premium packaging for gift boxes sent by mail?
We offer premium packaging options to enhance your gift box. You can customize the packaging during your online order on our website chateausaintroux.secretbox.fr.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark a special occasion. Choose and customize your box to your liking, directly at chateausaintroux.secretbox.fr.
How do I request a refund for a gift box purchased online?
To request a refund for a gift box purchased online, have your order number and purchase conditions ready. Refunds are possible according to the conditions specified at the time of purchase on our website chateausaintroux.secretbox.fr.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box for Château Saint-Roux, a duplicate can be issued subject to availability. The digital gift box is sent immediately after purchase, eliminating any risk of loss. At chateausaintroux.secretbox.fr, you benefit from direct and secure delivery of your gift box.
Can partially used gift boxes be refunded?
Partially used gift boxes cannot be refunded. The beneficiary can book their dates at our establishment chateausaintroux.secretbox.fr to fully enjoy their experience.
Is it possible to exchange a gift box for another of equivalent or higher value?
You can exchange a gift box for another of equal or greater value, according to the exchange conditions of our establishment chateausaintroux.secretbox.fr.
Does the right of withdrawal apply to the purchase of a gift box?
The Château Saint-Roux gift boxes are non-exchangeable and non-refundable, as they involve service provisions. Therefore, the right of withdrawal does not apply to their purchase at chateausaintroux.secretbox.fr.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent by email or mail is possible according to the conditions specified at the time of purchase, for our establishment chateausaintroux.secretbox.fr.
What should I do if the received box is damaged or contains an error?
If the gift box you received is damaged or contains an error, we invite you to send us a photo of the damaged box. We will process your request quickly according to the conditions of the establishment chateausaintroux.secretbox.fr.
Can I get a refund for a gift box if I change my mind after purchase?
The refund of a gift box purchased on chateausaintroux.secretbox.fr depends on the general terms and conditions of the box, available on its description page.
What happens if the recipient couldn't use the gift box before its expiration date?
The Château Saint-Roux gift box must be used before its expiration date. If this date has passed, the box can no longer be used. Therefore, it is important to check the establishment's conditions to know any possible extension options.
Is a voucher issued if the gift box is not used?
If the gift box is not used, a credit may be issued according to the specific conditions of the establishment chateausaintroux.secretbox.fr.
How can I redeem the cashback?
To use your gift fund, you can book directly with our establishment chateausaintroux.secretbox.fr by following the instructions indicated on your gift box.
What is the processing time for a refund after I make a request?
The refund deadlines for your gift box are determined by the general terms and conditions of our establishment chateausaintroux.secretbox.fr. You can book your stay dates directly with us and enjoy your experience whenever you wish.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The Château Saint-Roux gift boxes are neither exchangeable nor refundable. You can offer a unique experience in Provence-Alpes-Côte d'Azur, with various activities and stays in an organic vineyard estate, located just one hour from Nice and Marseille, on our website chateausaintroux.secretbox.fr.
Are there any dates excluded for gift boxes?
Some dates may be excluded for the Château Saint-Roux gift boxes. When making your reservation, check the available dates to fully enjoy your stay at our establishment chateausaintroux.secretbox.fr.
Is booking with a gift box subject to availability?
The reservation with a gift box from Château Saint-Roux is subject to the availability of the establishment. To fully enjoy your experience, it is recommended to book your dates quickly. This way, you can benefit from an overnight stay in a double room, a buffet breakfast, and unique activities within our vineyard estate in Var, chateausaintroux.secretbox.fr.
I've lost my password to log into my account, what can I do?
To reset your password and access your account on our site chateausaintroux.secretbox.fr, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box at Château Saint-Roux, you will need its number. This number is essential to validate your reservation at our establishment chateausaintroux.secretbox.fr.
Can I use my gift box on the weekend?
The use of your gift box on the weekend depends on the availability of the Château Saint-Roux establishment. This winery in Provence, located in the Var, offers various stays and activities for a relaxing getaway. Check availability to fully enjoy your experience at chateausaintroux.secretbox.fr.
Can I use my gift box on holidays?
The use of your gift box at Château Saint-Roux may vary depending on the establishment's availability. Check the reservation conditions for holidays directly on our website chateausaintroux.secretbox.fr.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the Château Saint-Roux establishment. You will be able to choose your dates directly with the establishment at chateausaintroux.secretbox.fr.
Can I book online with my gift voucher?
To book with your gift box, you can choose your dates directly with the Château Saint-Roux establishment, located in Var at the heart of Provence. The recipient of the box can thus fully enjoy their stay in this organic vineyard domain, surrounded by natural landscapes and various activities. Enjoy this unique experience at our establishment chateausaintroux.secretbox.fr.
Can I make a reservation by phone with my gift box?
Booking by phone with your gift box is possible depending on the establishment's availability. Château Saint-Roux, located in Var, offers stays in the heart of nature, with various activities and bio accommodations, for a unique experience in Provence-Alpes-Côte d'Azur.
Can I make a reservation by email with my gift box?
Booking with a gift box at Château Saint-Roux is done directly with the establishment. Enjoy a unique stay in an organic vineyard domain in Provence-Alpes-Côte d'Azur chateausaintroux.secretbox.fr.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, subject to the conditions of the establishment chateausaintroux.secretbox.fr.
Does my gift box cover the entire service?
Your gift box covers the service mentioned on your exchange voucher, such as an overnight stay in a room or a lunch with a view of the vineyards. Any additional charges or options are your responsibility, and you can book your dates directly with our establishment chateausaintroux.secretbox.fr.
Is my gift box personalized?
Your gift box is personalized with the recipient's name indicated at the time of purchase. It is valid for one night in a Classic double room and a buffet breakfast, or a lunch with a view of the vineyards, depending on the offer chosen. You can book your dates directly with our establishment chateausaintroux.secretbox.fr.
Can my gift box be used all at once?
Your gift box for Château Saint-Roux can be used in one go. You can book your dates directly with the establishment and fully enjoy your experience at chateausaintroux.secretbox.fr.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid only for services at Château Saint-Roux, our establishment located in Var, Provence. You will find a variety of activities and stays to help you escape and relax, such as a night in a double room or a tasting of our organic wines.
Is my gift box valid in only one establishment?
Your gift box is valid only for services within our Château Saint-Roux establishment, located in Var, Provence-Alpes-Côte d'Azur. You can enjoy a night in a double room, meals with a view of the vineyards, or even wine-related activities in our organic vineyard domain chateausaintroux.secretbox.fr.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability at the time of your reservation at our establishment chateausaintroux.secretbox.fr.
Can someone else use my gift box?
The gift box is personalized and can only be used by the beneficiary indicated on chateausaintroux.secretbox.fr.
Can an additional payment be requested on-site when using the gift box?
A supplementary payment may be required when using your gift box, depending on the services chosen. The terms are specified in the conditions of your box, for a stay at Château Saint-Roux chateausaintroux.secretbox.fr.
Is an ID required upon arrival when using a gift box?
Upon your arrival at Château Saint-Roux, you may be asked to present an ID according to the conditions of the establishment chateausaintroux.secretbox.fr.
Do you accept pets?
The presence of pets depends on the conditions of the Château Saint-Roux establishment. This vineyard in Provence, located in the Var, welcomes its visitors in a protected natural setting, ideal for a family or friends getaway. For a peaceful stay at Château Saint-Roux, visit chateausaintroux.secretbox.fr.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher at Château Saint-Roux, log in to your account and follow the instructions on our website. You will be able to choose your stay dates and enjoy your gift box at our establishment chateausaintroux.secretbox.fr.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box at Château Saint-Roux. You can place an order as a guest and enjoy your stay at our establishment chateausaintroux.secretbox.fr.
Is my gift card divisible? Can I use it multiple times?
Your gift voucher can be used in several installments, depending on the availability at our establishment chateausaintroux.secretbox.fr.
What are the check-in and check-out times?
Check-in at Château Saint-Roux is from 3 PM onwards, and check-out is until 11 AM. These hours allow you to fully enjoy your stay at our establishment chateausaintroux.secretbox.fr.
What services are included in a gift certificate?
The services included in a Château Saint-Roux gift voucher vary depending on the chosen box set. For example, the Champêtre Getaway includes one night in a Classic double room and a buffet breakfast, while the Œnological Discovery box set adds a three-course lunch or dinner and an olfactory activity. Details are available on the chateausaintroux.secretbox.fr website.
What is the difference between a gift box and a free amount voucher?
A gift box from Château Saint-Roux offers you a choice among predefined experiences, such as an overnight stay or a meal, while a voucher with a free amount allows you to pay for a service up to the chosen amount, in our establishment chateausaintroux.secretbox.fr.
Are the terms of use clearly stated?
The terms of use for our gift boxes are clearly stated on our website chateausaintroux.secretbox.fr. We recommend that you read them carefully before making your purchase to fully enjoy your experience at Château Saint-Roux.
How do I use a gift box during booking?
To use your gift box at Château Saint-Roux, book directly with the establishment by mentioning your unique code. The recipient can choose their dates and enjoy their experience, such as a night in a double room or lunch with a view of the vineyards, depending on the box chosen at chateausaintroux.secretbox.fr.
Can the gift box be transferred to a third party?
You can certainly gift the box to a third party. Simply indicate the recipient's name when placing your order, or modify the person concerned in your customer account on our website chateausaintroux.secretbox.fr.
Can the validity of a gift box be extended or renewed?
The extension or renewal of the validity of a gift box can be considered according to the conditions of the Château Saint-Roux establishment. These boxes allow you to enjoy an overnight stay in a double room, buffet breakfasts, meals with a view of the vineyards, or even wine-related activities, at our establishment chateausaintroux.secretbox.fr.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of the establishment chateausaintroux.secretbox.fr.
What is the validity period of a gift box?
The Château Saint-Roux gift boxes are valid for 1 year from the date of purchase. This period allows the lucky recipient to fully enjoy their experience at our establishment chateausaintroux.secretbox.fr.
Are children allowed?
Château Saint-Roux, a winery in Var, welcomes children for family relaxation moments in the heart of Provence. This getaway spot, located in a historic farm turned into an organic property, offers a variety of activities for all ages, just one hour away from Nice and Marseille. Enjoy a family stay at our establishment chateausaintroux.secretbox.fr.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
The Château Saint-Roux gift box allows you to enjoy a unique experience in Provence. If the recipient does not spend the entire value of the box, the remaining balance is lost. In case of exceeding the value, an additional payment will be required, according to the conditions of our establishment chateausaintroux.secretbox.fr.
Is the spa access private?
Access to the spa at Château Saint-Roux depends on the specific conditions of each gift box. You will find the details about the activities offered when booking your stay at chateausaintroux.secretbox.fr.
What types of gift boxes do you offer?
We offer gift boxes for stays at Château Saint-Roux, a vineyard estate in Var, including double room accommodations, buffet breakfasts, 3-course lunches or dinners, and olfactory activities at chateausaintroux.secretbox.fr.